qq3889 loginFrequently Asked Questions

Account opening starts with email verification, KYC documents, and a chosen deposit method. We collect identification and proof-of-address as part of account activation; an initial deposit method (DANA, e-wallet, mobile banking, local payment, online payment or bank transfer) is required for wagering and account tier mapping. We describe each step below so users can follow the flow used in our Jakarta and Surabaya onboarding support cases.

Users commonly ask about verification timings, accepted documents, settlement windows for withdrawals, and studio availability for live-dealer tables. This page resolves those operational questions with concrete steps: which documents to upload, how to interpret verification statuses, common hold reasons during Idul Fitri and peak events, and where to find transaction references for e-wallet, mobile banking, local payment, and online payment.

Use the FAQ by searching for your topic, following the step lists in each answer, and copying any reference numbers into support chats. When an answer requires reviewing your account we will ask for a case ID; collect screenshots and transaction receipts before contacting support. If a legal or commercial question appears, consult the [[legal notice]] or [[terms]] pages for binding language and jurisdiction framing: services are available only where local law permits.

Account and registration

We require a government-issued photo ID and a proof-of-address document for KYC. Acceptable IDs are national ID card, driver’s license, or passport. Proof of address should be a recent utility bill, bank statement, or government correspondence dated within the last three months. Upload both front and back of the ID where applicable, and a selfie holding the ID for liveness verification. In Jakarta or Bandung cases we sometimes request an additional bank receipt showing the same name as the account to clear payment linkage issues. Documents are reviewed in sequence: ID image, selfie, then address proof.

We do not permit a single user to maintain multiple primary accounts. Account uniqueness is enforced by matching ID numbers, phone numbers, email addresses, and payment instruments. If you need a separate account for organisational reasons, contact support with business documentation so we can assess eligibility and documentation requirements. Duplicate accounts discovered during routine checks will be flagged and require consolidation. If you recently changed phone numbers or moved cities like Semarang, inform support before creating a new account to avoid unnecessary flags.

Send a data-deletion request via our privacy channel in account settings or by opening a ticket with subject “Data deletion request.” Include account ID, registered email, and a scanned ID to verify identity. We acknowledge receipt within our stated response window and outline what can be deleted versus what must be retained for compliance or fraud prevention. Delete requests initiated close to major events (Idul Fitri or busy match windows) may require additional verification steps. Review the [[legal notice]] for retention rules and jurisdiction-specific exceptions before submitting a request.

We offer chat, email, and ticketing support. For fast responses use the in-app chat and attach screenshots or transaction IDs. For detailed cases (verification, disputed withdrawals) submit a ticket through the Help Center and include your account ID and any receipts. Our multilingual teams cover peak hours for Jakarta and regional hubs; response windows vary by channel. If you are in Surabaya and need payment tracing for a DANA or e-wallet transfer, attach the transfer receipt and the receiving reference so we can correlate the entry quickly.

To reset a password use the “Forgot password” link on the login screen. We send a verification code to the registered email or phone number. Enter the code and create a new password that meets our complexity rules. If you no longer have access to the registered email or phone, open a support ticket with ID verification documents and proof of last transactions so we can validate ownership. Account recovery that needs manual review typically follows the same KYC steps used for new verification.

Payments and transactions

We do not charge platform fees for standard deposits and withdrawals in most supported methods, but third-party providers can apply their own fees. For example, some banks charge a transfer fee for mobile banking, local payment, online payment, or e-wallet interbank transfers; some e-wallet operators like mobile banking or local payment may levy top-up or conversion fees. Check the payment provider’s published fees and your transaction receipt. If a fee appears on a withdrawal that you did not expect, open a ticket with the receipt and we will trace the transaction with the operator.

Withdrawal review times depend on method and verification status. Typical internal review windows are stated as business-day ranges: simple withdrawals from a verified account are reviewed within our operational window, while first-time bank or e-wallet payouts may require additional KYC checks and take longer. If you use online payment or an e-wallet such as e-wallet, the provider’s settlement rules can add a delay. If a withdrawal is pending after the stated window, provide the ticket ID and transaction reference so we can escalate with the payments team.

Use the exact reference and amount provided on the deposit instruction screen, keep the sender name matching your account, and upload the payment receipt if using bank transfer. For mobile banking, local payment, online payment or e-wallet, confirm the phone number used matches your account registration. If you deposit outside business hours or during holidays like Idul Adha, processing may be delayed; retain the transaction ID and open a support ticket with the receipt so we can reconcile the entry quickly.

Instant bank transfers depend on the destination bank and our payment partner’s routing. mobile banking, local payment, online payment and e-wallet support same-day payouts in many cases, but some transfers route through batch settlement and take longer. For instant-payout services via partner rails there are additional checks for new recipients. Confirm the available payout types in the withdrawal screen before submitting; if you are in Medan or Bandung and require urgent transfer, open a support ticket to confirm the fastest available routing for your bank.

Games and operations

We list market types across sportsbook, live-dealer tables, slots, and esports. Sports markets cover major football competitions including Liga 1 and Piala AFF, plus international leagues and match markets. Live-dealer studios run blackjack, roulette, baccarat, Dragon Tiger, and multi-camera tables with session logs. Slots include titles such as Aviator, Sweet Bonanza and Gates of Olympus. Esports markets cover Mobile Legends, Free Fire and PUBG Mobile. Settlement conventions differ by category; consult the game rules for market-specific settlement timing and void conditions.

Promotional details vary by geography and may be displayed during registration where allowed. Offers typically include a structured bonus or credit with explicit wagering and eligible market rules. All promotional terms specify eligible markets, turnover multipliers, maximum conversion, and excluded markets. Offers are void where local law prohibits. Before accepting any promotion read the bonus terms and the [[terms]] page; if you are unsure how a bonus affects wagering on live-dealer tables or Liga 1 markets, contact support for a settlement example.

Live-dealer sessions are logged with timestamped round data, camera recordings, and dealer hand histories. We retain session logs for dispute resolution and regulatory compliance. If you report a disputed round, provide the table ID, round number, and approximate timestamp; we will retrieve the session recording and related bet logs. For events during high-traffic windows such as Piala Indonesia matches, allow additional review time so we can correlate streams and backups before issuing a resolution.

Sports markets settle primarily on official score sources and governing body decisions; esports settle on match results from validated tournament feeds. Sports markets may include suspended or void rules if a match is abandoned before a threshold; esports have similar thresholds but rely on match replay verification. Check the market terms for settlement triggers and timelines. For Liga 1 and Piala AFF you should reference the official competition result feeds; for esports events we use tournament organiser feeds and replay logs to confirm outcomes.

Security and troubleshooting

(Duplicate entry removed) Promotional details vary by region and appear during registration where promotions are allowed. Offers commonly include a structured bonus credit with explicit wagering and eligible market rules; read the promotional terms and the [[terms]] page before applying any credit. For clarifications about how a bonus applies to live-dealer tables, slots like Fortune Tiger, or esports, provide your account ID in a support ticket and we will outline eligible markets and conversion rules.

(Refer to the Account section) Submit the request via account settings or a privacy ticket with ID verification. We validate identity, confirm what can be removed, and document retention exceptions. If you filed a deletion request during a holiday period (for example Nyepi or Imlek) expect extended processing times due to staffing. We will reply with the steps and a unique request ID; keep this ID for follow-up.

(Refer to Payments section) Platform fees are generally not applied by us; third-party operator fees may apply. Confirm with your bank or e-wallet. If a fee appears unexpectedly on a mobile banking or local payment transaction in Bandung, attach the receipt and we will trace the routing to identify which provider applied the charge. For cross-border or currency conversion cases additional fees may be visible on the provider statement.

(Refer to Payments section) Review times vary by payout method and verification completeness. Typical operational review windows apply; first-time withdrawals and manual reviews take longer. Provide the withdrawal reference and a screenshot of the confirmation if follow-up is needed. If the payout coincides with a peak event such as a major football final, allow additional processing time and open a ticket so we can prioritise the trace if necessary.
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